Privacy Policy

HandsFree Answer AI, operated by Cullen Minnis, doing business as HandsFree Answer AI ("we", "us"). Contact: cullenminnis@gmail.com · Dallas–Fort Worth, Texas.

HandsFree Answer AI provides an AI phone receptionist for local service businesses ("Clients"). This policy explains what information we collect through our website (handsfreeanswerai.com) and our service, how we use it, and the choices you have.

1. Information we collect

A. From visitors to our website

• What you enter in our forms (demo request, contact, sign-up): name, business name, email, phone number, city, trade, and your message.
• Your SMS consent choice, if you tick the box to receive text messages from us (see section 5).
• Basic technical data sent by your browser (IP address, device and browser type, pages visited), through standard server logs.

B. From our Clients

• Account and billing contact details (card payments are handled by Stripe; we don't store full card numbers).
• Business information they give us to set up their receptionist (services, hours, service area, approved prices, calendar access).
• The Client owner's mobile number for call-summary texts, with their consent.

C. From people who call our Clients (or our demo line), processed on behalf of that business

• Caller phone number and call time and duration.
• Call recordings and transcripts (callers hear a recording notice at the start of the call).
• Details the caller gives (name, address, the problem or service needed, appointment preferences).
• Appointment details booked into the business's calendar.
• Text messages sent to or received from the caller about that call.

2. How we use information

• To provide the service (answer calls, capture requests, book appointments, transfer urgent calls, send call summaries to the business).
• To send the text messages you or a caller agreed to or asked for (section 5).
• To respond to demo requests and support questions.
• To bill Clients and manage accounts.
• To keep the service secure, fix problems and improve call quality for the Client concerned.
• To meet legal obligations.

We do not sell personal information. We do not use callers' information to market our own services to them.

3. How we share information

Only:

• With the Client business the caller contacted.
• With service providers that run the service for us under contract (voice AI platform, telephone and SMS carrier such as Twilio, cloud hosting, calendar integration, email, payment processing via Stripe), who may use it only to provide their services to us.
• When required by law, or to protect rights, safety and security.
• In a business transfer (e.g. a merger or sale), subject to this policy.

SMS / mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. (Sharing with the service providers that deliver our messages, such as our SMS carrier, is only to send the messages you agreed to.)

4. Retention

• Call recordings and transcripts: kept for 90 days, then deleted, unless the Client asks for a shorter period or the law requires longer.
• Call logs and summaries: kept while the Client's account is active, and deleted within 30 days after it closes.
• Website form submissions: up to 24 months after our last contact, unless you ask us to delete them sooner.
• SMS consent and opt-out records: as long as needed to prove consent and honor opt-outs.

5. Text messages (SMS)

We send text messages only to people who have opted in, or who contacted a business and receive a customer-care reply about that contact. See our SMS Terms. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Consent to receive texts is not a condition of purchase.

6. Your choices and rights

• Opt out of texts: reply STOP.
• Access, correct or delete: email cullenminnis@gmail.com. If your information was collected when you called one of our Clients, we'll work with that business to respond, because they control it.
• Email: use the unsubscribe link in any marketing email.
• Depending on where you live, you may have additional rights under state law.

7. Security

We use reasonable administrative and technical safeguards, such as access controls and encryption provided by our vendors. No method of transmission or storage is perfectly secure.

8. Children

Our website and service are meant for businesses and adults, not for children under 13. We don't knowingly collect children's information.

9. Health and payment information

Our service is not designed to collect health information or payment card numbers by phone. Callers shouldn't share them with the AI receptionist.

10. Changes

We may update this policy. We'll change the "Last updated" date and, for material changes, notify Clients by email.

11. Contact

HandsFree Answer AI · Cullen Minnis, doing business as HandsFree Answer AI · Dallas–Fort Worth, Texas · cullenminnis@gmail.com